Returns
Ten days, and it has to be dry
Anything that has been in tank water carries biofilm and cannot be resold. Dry and unused, it comes back without argument.
10 days
From the day the parcel is delivered, to tell us you want to return.
7 business days
After the returned item is back with us and has passed inspection.
48 hours
With an unboxing video, for anything broken, dead or wrong.
Asking for a return
Write to [email protected] inside the window and we will issue a return authorisation within one to two working days, along with the address to send it back to.
What we can take back
Unused, completely dry and in its original packaging with the invoice. A piece that has been soaked or placed in a running tank has biofilm on it and cannot be sold to somebody else.
What we cannot take back
- anything that has been in tank water, soaked or boiled
- driftwood that has been submerged, even briefly
- pieces damaged by being boiled or cleaned with detergent
- clearance and final-sale items, marked as such on the product page
- gift cards
Damaged, defective, wrong or missing
Film yourself opening the parcel. An unbroken unboxing video is the one piece of evidence that settles a courier damage claim quickly — without it we are arguing with a logistics partner on your behalf with nothing to show them.
Report the problem within 48 hours of delivery with that video and a photograph of the outer carton. We replace the item or refund it in full, and in these cases return shipping is on us. You do not pay to send back something that arrived broken.
How the refund reaches you
Once the item is back and has passed inspection the refund is approved and processed within 7 business days to the original payment source. Prepaid UPI orders return to the same handle or bank account. For a Cash on Delivery order we collect your bank or UPI details in writing before transferring, because there is no card trail to reverse.